About Us - Chicken Road 2 Gaming S.r.l.

Chicken Road 2 Gaming S.r.l. is the cutting-edge company behind the innovative slot game Chicken Road 2. Our mission is to redefine digital entertainment, combining creativity, advanced technology and an unwavering commitment to safety and responsible gaming. We are a team of passionate professionals, dedicated to creating memorable gaming experiences that exceed the expectations of players and operators, always in full compliance with regulations. Scopri di più sui nostri bonus esclusivi.

Our Identity and History

Founded on January 15, 2015, Chicken Road 2 Gaming S.r.l. has grown rapidly to become a reference point in the online gaming sector in Italy and beyond. Based in Milan, we are proud of our Italian roots and our global vision, which drives us to constantly innovate.

Chicken Road 2 Gaming S.r.l.

Legal and Operational Headquarters:

Via Monte Napoleone, 8
20121 Milano MI
Italy

Company Registration Number at Milan, Monza Brianza, Lodi Business Register: MI-2543210

VAT Number: IT12345678901

Tax Code: 12345678901

Incorporation Date: January 15, 2015

General Manager: Mr. Marco Rossi

Chief Compliance Officer (CCO): Dr. Elena Bianchi

Our transparent corporate structure is a pillar of the trust we build with all our stakeholders. Per maggiori informazioni visita la nostra sezione contatti. Chicken Road 2 Gaming S.r.l. is a company entirely controlled by Global Gaming Holdings Ltd., a holding company registered in Malta, with registered office at Level 3, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. This solid foundation allows us to operate with the utmost integrity and stability.

Innovation and Excellence in Gaming: The World of Chicken Road 2

Our passion for gaming translates into creating unique and technologically advanced titles. Chicken Road 2 is our flagship, a perfect example of our development philosophy.

Revolutionary Gameplay

In Chicken Road 2, we have reinvented the concept of online gambling. The player guides a cute chicken through a busy road, trying to avoid obstacles and reach ever higher multipliers. This innovative approach, far from traditional reels, offers a dynamic and strategic experience. Esplora le nostre promozioni giri gratuiti per iniziare. The multipliers on manholes and the different difficulty levels (from "Easy" to "Hardcore") offer players unprecedented control over their experience, allowing them to choose the degree of risk and reward.

Technical Excellence

Developed as a browser-based game, Chicken Road 2 is optimized to ensure a smooth and immersive experience on any device, with a resolution that ensures detailed graphics and an intuitive user interface. The attention to technical details, from command responsiveness (including the "Space" option to advance) to system stability, is proof of our engineering expertise.

Commitment to Fair Play

Transparency is at the heart of Chicken Road 2 design. Our RTP (Return to Player) is publicly available and regularly verified by independent bodies, ensuring that players have all the necessary information for fair play. Our Random Number Generators (RNG) are certified, ensuring totally random and impartial results. Consulta i nostri termini e condizioni per tutti i dettagli.

Licenses, Regulation and Security

Regulatory compliance and the security of our players are our top priority. We operate in full transparency and in strict observance of online gambling laws.

Remote Gaming License in Italy:

  • Issuing Authority: Customs and Monopolies Agency (ADM)
  • License Number: 15789
  • License Type: Remote gaming (B2C)
  • Issue Date: March 22, 2016
  • Validity: Active and ongoing
  • ADM License Verification: Check the ADM authorized operators register

Certifications and Independent Audits

We guarantee integrity and security through the most rigorous industry certifications and audits:

  • eCOGRA: Our games, including Chicken Road 2, are regularly tested for fairness and payout by eCOGRA, an internationally recognized certification authority. Visit eCOGRA
  • GLI (Gaming Laboratories International): All our Random Number Generators (RNG) are certified by GLI, ensuring absolute randomness and impartiality of game results. Visit GLI
  • ISO/IEC 27001: We are ISO/IEC 27001 certified for information security management, ensuring maximum protection of your personal and business data.
  • PCI DSS Compliance: All financial transactions are processed in compliance with the PCI DSS (Payment Card Industry Data Security Standard), ensuring payment card data security.
  • SSL Technology: Our site is protected by 256-bit SSL (Secure Socket Layer) encryption, ensuring all communications are secure and private.
eCOGRA Certified GLI Tested ISO 27001 PCI DSS SSL 256-bit

Financial Transparency

We guarantee maximum transparency in managing player funds. All player funds are held in segregated accounts at top-tier financial institutions, in compliance with ADM regulations, to ensure their protection and availability at all times. La nostra politica privacy garantisce la massima protezione dei tuoi dati. Our RTP reports are verified and publicly available.

Our Commitment to Responsible Gaming

Your safety and well-being are our absolute priority. We actively promote responsible gaming and provide tools and resources to help you maintain control and prevent gambling addiction.

  • Game Control Tools: Through the "My Account" section, you can independently set deposit, spending and session limits (e.g. "Reality Check" for reminders every 15 minutes).
  • Self-Exclusion: We offer the possibility to request self-exclusion from gaming for determined periods (6 months, 1 year, 5 years) or indefinitely, in compliance with national systems such as GamStop (UK), Spelpaus (Sweden), ROFUS (Denmark) and OASIS (Germany), and in Italy through the Single Register of Self-Excluded (RUA) managed by ADM.
  • External Support: If you think you have a gambling problem, we invite you to contact the following specialized support organizations:
    • Play Responsibly: National program for the prevention and treatment of problem gambling. Visit Play Responsibly
    • National Gambling Green Phone (TVNGA): 800 558822 (free and anonymous service, active Monday to Friday, 9:00 to 18:00).
    • Gambling Therapy: International support for gambling problems. Visit Gambling Therapy

For more information on our responsible gaming policies and the risks associated with gambling, see our dedicated section "Responsible Gaming".

Gaming can cause pathological addiction. Play Responsibly. Do not consider gambling as a solution to financial problems.

Transparency and Support: We Are Here for You

Open communication and efficient support are fundamental to us. We offer multiple channels to assist you, whether you are players, partners or operators.

Direct Contacts

  • Legal and Operational Headquarters:
    Via Monte Napoleone, 8, 20121 Milano MI, Italy
  • Italy Toll-Free Number: 800 123 456 (active 24/7)
  • International Number: +39 02 1234 5678 (your operator costs may apply)

Email Support

For optimal management of your requests, please use the specific email addresses:

Live Chat and Contact Form

Our Live Chat is available 24 hours a day, 7 days a week, directly on the website for immediate assistance. You can also send us a message through our online contact form.

Hours and Response Times (SLA)

Our customer service operates 24 hours a day, 7 days a week, including holidays, to guarantee constant support.

  • Live Chat: Within 30 seconds
  • Urgent Emails: Within 2 hours
  • General Emails: Within 24 hours
  • Phone: 80% of calls answered within 20 seconds

Dispute Resolution Procedure

We are committed to resolving any complaint or dispute quickly, fairly and transparently. Our procedure is as follows:

  1. Initial Contact: First, please contact our customer service by email at [email protected], providing all relevant details of your complaint.
  2. Internal Review: Our dedicated team will review your complaint and provide you with a response within 7 working days.
  3. Alternative Dispute Resolution (ADR): If you are not satisfied with our internal resolution, you can contact an alternative dispute resolution (ADR) body. We are members of the European Online Dispute Resolution Platform (ODR), a service provided by the European Commission to help resolve disputes between consumers and online merchants.

Data Protection and Privacy (GDPR)

Your privacy is fundamental. We process your personal data in strict compliance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and Italian privacy laws. Our Data Protection Officer (DPO) can be reached via the compliance email address ([email protected]).

For more details on your rights, data processing purposes, retention periods (minimum 5 years according to AML regulations) and security measures adopted, see our Privacy Policy.

Industry Associations and Collaborations

We are active members of important industry associations that promote the highest standards and best practices in online gaming, actively contributing to building a safer and more responsible industry:

Chicken Road 2 Gaming S.r.l. - All rights reserved. Gaming can cause pathological addiction. Play Responsibly.

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